PHKing 365 Privacy Policy — How We Protect Your Data

1. Overview

PHKing 365 is an online gaming and sports betting platform operating in the Philippines under a PAGCOR license. As a regulated operator, we are required by law to collect certain personal information from players — including identity verification data and payment details — as part of our licensing obligations. We take that responsibility seriously.

This Policy covers all products and services accessible through phking 365, including sports betting, casino games, poker, bingo, card games, and the referral programme. If a specific phking 365 product or promotion has additional privacy terms, those will be stated clearly within the relevant section of the platform.

PHKing 365 is the data controller responsible for personal information collected through this platform. We do not sell, rent, or trade your personal data to third parties for their own commercial use. Ever.

2. Personal Data We Collect

Depending on how you use phking 365, we may collect the following categories of personal information:

3. How We Collect Your Data

PHKing 365 collects personal data through the following means:

• Direct submission: Information you provide when you register, complete KYC verification, make a deposit, request a withdrawal, or contact our support team.
• Automated collection: Technical data collected automatically when you browse or use the phking 365 platform, including via cookies, server logs, and analytics tools.
• Third-party verification providers: Identity verification services that confirm your government-issued ID details during the KYC process.
• Payment processors: Information returned by GCash, Maya, InstaPay, and other payment partners when you complete a transaction on phking 365.
• Regulatory bodies: PAGCOR and relevant Philippine government agencies may share information relevant to your compliance status with phking 365.

4. How We Use Your Personal Data

PHKing 365 only uses your personal data for defined, legitimate purposes. The legal bases we rely on are: performance of a contract with you (running your account and processing transactions), compliance with legal obligations (PAGCOR licensing, AML regulations, tax), legitimate interests (security, fraud prevention, improving the platform), and consent (marketing communications, where you have opted in).

• Account management: Creating, operating, and closing your phking 365 account, verifying your identity, and maintaining account security.
• Processing transactions: Handling your deposits, withdrawals, and bonus payouts in Philippine peso through your chosen payment method.
• Regulatory compliance: Meeting our obligations under Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act of 2012.
• Fraud prevention and security: Detecting unusual account activity, preventing unauthorised access, and protecting the integrity of phking 365's betting markets.
• Customer support: Responding to your enquiries, resolving complaints, and providing assistance with account or payment issues.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and offering appropriate support and tools.
• Platform improvement: Analysing aggregated usage data (not individually identifiable) to improve phking 365's products, navigation, and features.
• Marketing: Sending you promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in to receive them from phking 365.

5. Who We Share Your Data With

PHKing 365 does not sell your personal data. We share it only with carefully selected third parties that need it to help us operate the platform, and only to the extent necessary for the specific purpose. These include:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet network banks (BDO, BPI, UnionBank), and Visa/Mastercard networks — to process your transactions.
• KYC and identity verification providers: Regulated third-party services that verify your government-issued ID documents and confirm your identity against official Philippine databases.
• Anti-money laundering compliance partners: Services that screen player activity against sanctions lists and suspicious transaction databases as required under Philippine AML law.
• IT infrastructure and security providers: Cloud hosting, cybersecurity, and platform maintenance partners operating under strict data processing agreements with phking 365.
• Regulatory authorities: PAGCOR, the National Privacy Commission of the Philippines (NPC), law enforcement, and other government bodies — where we are legally required to disclose information.
• Responsible gaming organisations: In limited circumstances, where a self-exclusion request has been made and sharing data protects a player's wellbeing.

6. How Long We Keep Your Data

PHKing 365 keeps your personal data for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required by Philippine law. Below are our standard retention guidelines:

• Active account data: Retained for the lifetime of your phking 365 account plus five years after closure, in compliance with PAGCOR and AML requirements.
• KYC and identity documents: Retained for a minimum of five years after your last transaction, as required under the Anti-Money Laundering Act of the Philippines.
• Transaction records: Retained for five years from the date of each transaction for financial and tax compliance purposes.
• Gaming history: Retained for five years from the date of activity, used for dispute resolution, regulatory review, and responsible gaming monitoring.
• Support communications: Retained for three years from the date of the last interaction with phking 365 support.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

After the applicable retention period, your personal data is securely deleted or anonymised so it can no longer identify you.

7. Data Security

PHKing 365 uses industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, disclosure, or alteration. These measures include:

• TLS/SSL encryption for all data in transit between your browser and the phking 365 platform
• AES-256 encryption for sensitive data stored in our databases
• Two-factor authentication (2FA) options available for player accounts
• Regular penetration testing and security audits of the phking 365 platform
• Strict internal access controls — only authorised phking 365 personnel with a legitimate business need can access personal data
• Mandatory data protection training for all phking 365 staff handling personal information

No online system is completely immune to security risk. If you suspect that your phking 365 account has been accessed without your permission, please change your password immediately and contact our support team at support@phking365.xyz. PHKing 365 will investigate and take appropriate action.

In the event of a data breach that is likely to affect your rights and interests, phking 365 will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, in line with our obligations under the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

PHKing 365 uses cookies and similar tracking technologies to make the platform work correctly, improve your experience, and gather anonymous analytics data. Cookies are small text files stored on your device when you visit the phking 365 website.

8.1 Types of Cookies We Use

• Essential cookies: Required for the phking 365 platform to function. These include session management, login authentication, and security tokens. You cannot opt out of these without disabling the platform entirely.
• Performance cookies: Anonymous analytics data that helps phking 365 understand which pages and features are used most, how long players stay in sessions, and where navigation problems occur. This data is aggregated and not tied to individual players.
• Functionality cookies: Remember your preferences on phking 365, such as your preferred language, odds format, or last-used payment method.
• Marketing cookies: Used only if you have consented to receive personalised offers. These help phking 365 show you relevant promotions rather than generic advertising.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to log in and use phking 365 normally.

9. Marketing Communications

PHKing 365 will only send you marketing emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or through your account settings. We do not send unsolicited marketing to players who have not consented.

You can opt out of marketing communications from phking 365 at any time by:

• Clicking the "unsubscribe" link in any phking 365 promotional email
• Updating your communication preferences in the notifications section of your account settings
• Contacting our support team at support@phking365.xyz with a request to remove you from our marketing list

Opting out of marketing does not affect transactional communications — you will still receive account activity notifications, withdrawal confirmations, security alerts, and important policy updates from phking 365, as these are necessary for the operation of your account.

10. Your Data Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by phking 365. To exercise any of these rights, contact our Data Privacy Officer at support@phking365.xyz with the subject line "Data Rights Request."

PHKing 365 will respond to verified data rights requests within 15 business days. We may ask you to verify your identity before acting on a request to protect against unauthorised access to your data.

If you are unsatisfied with our handling of a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

11. Minors and Age Restriction

PHKing 365 does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly intended for adult players only. If we discover that a minor has registered a phking 365 account, we will immediately close the account, cancel any associated balances, and securely delete the personal data on record.

If you believe a minor may have used phking 365 without authorisation, please contact us immediately at support@phking365.xyz so we can investigate and act accordingly.

12. Cross-Border Data Transfers

PHKing 365 is a Philippines-based platform and primarily processes data within the Philippines. However, some of our third-party service providers — such as cloud hosting infrastructure, cybersecurity platforms, and certain payment technology partners — may process data in other countries.

Where personal data is transferred outside the Philippines, phking 365 ensures adequate safeguards are in place, such as contractual clauses requiring the recipient to protect your data to the same standard required by the Data Privacy Act of 2012. We do not transfer data to countries with inadequate data protection regimes without appropriate protections in place.

13. Updates to This Privacy Policy

PHKing 365 may update this Privacy Policy from time to time to reflect changes in our data practices, the platform's features, or Philippine legal requirements. When we make material changes, we will notify registered players by email to the address on your phking 365 account at least seven days before the new policy takes effect.

The "Last updated" date at the top of this page will always show when the most recent revision was made. We recommend checking this page periodically. Continued use of phking 365 after an updated Privacy Policy takes effect constitutes your acknowledgment of the revised terms.

14. Contact Us and Data Privacy Officer

If you have questions about this Privacy Policy, want to exercise your data rights, or have concerns about how phking 365 handles your personal information, please contact our Data Privacy Officer:

• Email: support@phking365.xyz — use the subject line "Privacy / DPO" for fastest routing
• Live Chat: Available 24/7 inside your phking 365 account for general enquiries
• Response time: We aim to acknowledge all data-related requests within 2 business days and resolve them within 15 business days

For formal complaints that are not resolved to your satisfaction by phking 365, you may escalate to the National Privacy Commission of the Philippines through their official website and complaint process.